Building and sustaining organisational trust – and why it matters


Trust is the bedrock of corporate reputation. Without the trust of your customers, your organisational reputation can suffer irreparably. But external trust isn’t the only important form of trust for companies. Organisational trust, or the confidence your workforce has in your company’s actions, is equally important for the success and longevity of a company. Join us in this webinar as we explore how Corporate members Coles build and maintain organisational trust.

11 AM - 12 PM

Zoom webinar


Organisational trust includes individual confidence in managers and team members, but often moves beyond that to encompass the foundational elements that make up an organisation like company mission and values, senior leadership’s vision and company culture.

So the question now is, how do you cultivate organisational trust and maintain it when your company is faced with challenges and uncertainty?

Join us in conversation with Sally Fielke, GM Corporate & Indigenous affairs and Kevin Gunn, Executive GM Central Operations & Transformation from Coles as we explore the ways in which Coles builds and measures organisational trust and how this then relates to the external reputation of the Coles Brand.

During our panel session, we will:

  • Discuss how Coles builds reputational trust through its teams, its policies, products and processes
  • Explore how building robust reputational trust relates to building connections across all levels or operations and functions
  • Drill into what contingencies Coles utilise when they are face challenges
  • Unpack how our speakers build trust for their identity and leadership within such a large organisation

This is going to be a deeply informative session and we hope to see you there!